Terms of Service

By accessing or using the Echelon Direct Care and Aesthetics website ("Site"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any part of these Terms, please do not use this Site.

These Terms apply to all visitors, users, and patients who interact with the Site. Our services are intended for users in the United States, primarily residents of Kentucky and surrounding areas.

The content provided on this Site — including articles, service descriptions, FAQs, and other materials — is for general educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you have read on this Site. If you believe you are experiencing a medical emergency, call 911 immediately.

Appointments, Direct Primary Care memberships, IV therapy services, and aesthetic treatments are governed by the specific agreements, consent forms, and policies you sign or acknowledge at the time of enrollment or service.

• Pricing, available services, and membership tiers are subject to change. Current information will always be reflected on this Site.
• Cancellation, no-show, and refund policies are described in your service agreement and may be enforced as written.
• Memberships are non-transferable and may be subject to enrollment fees as disclosed at signup.
• You do not have to be a member to be seen — fee-for-service options are available.

When using this Site, you agree not to:

• Use the Site in any way that violates applicable law or regulation.
• Attempt to gain unauthorized access to any portion of the Site, our systems, or another user's account.
• Submit Protected Health Information (PHI) through public-facing forms — these are intended for general business and scheduling questions only.
• Upload or transmit viruses, malware, or any other malicious code.
• Scrape, harvest, or collect information about other users without consent.
• Impersonate any person or misrepresent your affiliation with any individual or entity.

All content on this Site — including text, images, photography, logos, graphics, design, and arrangement — is the property of Echelon Direct Care and Aesthetics or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any part of this Site without our prior written consent.

This Site may include links to third-party websites or services — such as our online scheduling partner, social media, or informational resources — that we do not own or control. We are not responsible for the content, privacy practices, or terms of any third-party site. Your use of those services is governed by their respective terms.

This Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any information provided is complete or current.

To the fullest extent permitted by law, Echelon Direct Care and Aesthetics, its owners, providers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising out of your access to or use of this Site, even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You agree to defend, indemnify, and hold harmless Echelon Direct Care and Aesthetics from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of the Site.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law principles. You agree that any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Hardin County, Kentucky.

We may revise these Terms from time to time. The most current version will always be posted on this page with an updated "Last updated" date. Your continued use of the Site after any change constitutes your acceptance of the revised Terms.

Questions about these Terms? Reach out:

• Email: info@echelondirectcare.com
• Phone: 270-748-0850
• Address: 2413 Ring Road Suite 121, Elizabethtown, KY 42701